1. Introduction

VAIGO Group ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vaigogroup.com and engage with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services.

VAIGO Group operates from Rajasthan, India, with offices in Bangalore, India, and this policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

Information you provide directly:

• Name, email address, and company name when you fill out our contact form
• Project requirements, brief details, and messages you submit to us
• Budget range or service preferences you share voluntarily
• Portfolio access requests and associated communications

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, referral URLs
• Cookie data and similar tracking technologies (see our Cookie Policy)
• Approximate geographic location based on IP address

Information from third parties:

• Analytics data from Google Analytics or similar tools
• Social media interactions if you engage with us on those platforms

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Communicate about project proposals, updates, and deliverables
• Send service-related notices and operational information
• Improve our website, services, and user experience
• Comply with applicable laws and regulatory requirements
• Prevent fraudulent or unauthorised use of our services
• Send marketing communications where you have consented

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website and delivering services (e.g., email platforms, cloud hosting, analytics tools), under strict confidentiality obligations
• Legal authorities: When required by law, court order, or government authority in India or applicable jurisdictions
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Professional advisors: Lawyers, accountants, and auditors where necessary, under confidentiality obligations

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for 24 months. Client project data is retained for the duration of the engagement plus 3 years. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Our security measures include SSL/TLS encryption for data transmission, restricted internal access to personal data, regular security assessments, and secure hosting infrastructure.

7. Your Rights

Under applicable Indian law (DPDP Act 2023) and general privacy principles, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Withdrawal of Consent: Withdraw consent for data processing at any time
• Grievance Redressal: Lodge a complaint with us or the relevant data protection authority

To exercise any of these rights, contact us at info@vaigogroup.com. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for detailed information on what cookies we use, why, and how to manage your preferences.

9. Third-Party Links

Our website may contain links to third-party websites (including client project URLs). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies. This Privacy Policy applies solely to information collected by VAIGO Group.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately for deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Privacy Officer: