1. Acceptance of Terms

By accessing or using the website at www.vaigogroup.com or engaging with any services provided by VAIGO Group ("Company," "we," "our," or "us"), you ("Client" or "User") agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

These Terms are governed by the laws of India. VAIGO Group operates from Rajasthan, India, with offices in Bangalore, India.

2. Services

VAIGO Group provides digital services including, but not limited to:

• Web Design and Development
• Mobile Application Development
• AI Services and Custom Product Development
• Search Engine Optimisation (Traditional and AI-driven)
• Digital Marketing (Paid Ads, Social Media, Email Marketing)
• UI/UX and Brand Design

Specific services, deliverables, timelines, and payment terms for each project are defined in individual Service Agreements or Statements of Work (SOW) agreed upon in writing between VAIGO Group and the Client.

3. Intellectual Property

Our property: All content on this website — including text, graphics, logos, designs, code, and other materials — is the property of VAIGO Group and is protected by applicable intellectual property laws. Unauthorised reproduction, distribution, or modification is strictly prohibited.

Client deliverables: Upon receipt of full payment, ownership of custom deliverables (e.g., website code, design assets) created specifically for a Client transfers to the Client as specified in the applicable SOW. VAIGO Group retains the right to display completed work in our portfolio unless explicitly agreed otherwise in writing.

Third-party components: Our deliverables may incorporate third-party libraries, fonts, plugins, or stock assets licensed under their respective terms. Client is responsible for ensuring continued compliance with those licences.

4. Payment Terms

Payment terms, milestones, and amounts are defined in the project-specific SOW or invoice. General terms:

• Projects typically require a non-refundable advance (advance amount specified in SOW) before work commences
• Subsequent payments are milestone-based as agreed in writing
• Final deliverables are released only upon receipt of full payment
• Retainer services are billed monthly in advance
• Late payments may attract interest at 1.5% per month after a 7-day grace period
• All prices are in Indian Rupees (INR) unless otherwise stated; applicable taxes (GST) are additional

5. Cancellation & Refunds

Cancellations must be communicated in writing to info@vaigogroup.com. The following terms apply:

• Advance/deposit payments are non-refundable
• Work completed up to the date of cancellation will be invoiced at our standard rates
• Amounts paid in excess of work completed may be refunded at VAIGO Group's discretion
• Digital marketing or SEO retainers require 30 days' written notice for cancellation

6. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely information, assets, and approvals as required for project delivery
• Designate a single point of contact with authority to approve work on behalf of the organisation
• Ensure all materials provided to VAIGO Group (text, images, data) do not infringe any third-party rights
• Promptly review and provide feedback on deliverables within agreed timelines
• Understand that project delays caused by the Client do not entitle the Client to any refund or cost reduction

7. Limitation of Liability

To the maximum extent permitted by applicable law, VAIGO Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising from or related to our services or website use.

Our total liability to any Client for any claim arising from a specific project shall not exceed the total fees paid by the Client for that project in the 3 months preceding the claim.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. VAIGO Group will not disclose Client data, business information, or project specifics to any third party without prior written consent, except as required by law or as necessary to deliver agreed services.

Clients may request that their project not be featured in our portfolio; such requests must be made in writing and included in the project agreement.

9. Warranties & Disclaimers

VAIGO Group warrants that services will be performed in a professional and workmanlike manner. We do not warrant that:

• SEO results will achieve specific rankings or traffic levels (search engines determine rankings independently)
• Digital marketing campaigns will achieve specific ROAS or conversion targets
• Our website or deliverables will be entirely free of errors or interruptions at all times
• Third-party platforms (Google, Meta, Apple App Store, etc.) will approve or maintain any submissions

10. Dispute Resolution

Any dispute arising out of or in connection with these Terms or any service agreement shall be first attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996 of India. The seat of arbitration shall be Jaipur, Rajasthan, India. The language of arbitration shall be English.

11. Governing Law

These Terms and Conditions are governed by the laws of India. For matters not subject to arbitration, the courts of Jaipur, Rajasthan, India shall have exclusive jurisdiction.

12. Modifications

VAIGO Group reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms and Conditions: